{"id":"CVE-2026-78357","revision":null,"records":[{"revision":"78f38c331d084252980223df6bd82951","observedAt":"2026-10-23T15:48:27.903+00:00","statement":{"source":"cve-program","id":"CVE-2026-78357","aliases":[],"title":"Insufficient Session Revocation for JWT Authentication","description":"Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed.\u00A0As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours.\n\nAn attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed.\n\nThe vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token.\u00A0The actual impact depends on the privileges associated with the compromised token. Customer user tokens are limited to the permissions of the affected customer account, while agent tokens may provide access to broader ticket, customer, or administrative functionality depending on the assigned permissions.\n\nThis issue affects OTRS:\n\n  *  7.0.X\n  *  8.0.X\n  *  2023.X\n  *  2024.X\n  *  2025.X\n  *  2026.X before 2026.7.X","state":0,"publishedAt":"2026-10-12T06:49:10.919+00:00","modifiedAt":"2026-10-15T18:07:36.204+00:00","affected":[{"ecosystem":"Vendor product","name":"OTRS","ranges":[],"versions":[],"rawVersionEvidence":"{\n                    \"defaultStatus\": \"unaffected\",\n                    \"modules\": [\n                        \"Agent Interface\",\n                        \"External Interface\"\n                    ],\n                    \"product\": \"OTRS\",\n                    \"vendor\": \"OTRS GmbH (former OTRS AG)\",\n                    \"versions\": [\n                        {\n                            \"status\": \"affected\",\n                            \"version\": \"7.0.x\"\n                        },\n                        {\n                            \"status\": \"affected\",\n                            \"version\": \"8.0.x\"\n                        },\n                        {\n                            \"status\": \"affected\",\n                            \"version\": \"2023.x\"\n                        },\n                        {\n                            \"status\": \"affected\",\n                            \"version\": \"2024.x\"\n                        },\n                        {\n                            \"status\": \"affected\",\n                            \"version\": \"2025.x\"\n                        },\n                        {\n                            \"lessThanOrEqual\": \"2026.6.x\",\n                            \"status\": \"affected\",\n                            \"version\": \"2026.x\",\n                            \"versionType\": \"patch\"\n                        }\n                    ]\n                }"}],"metrics":[{"system":"CVSS 3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N","score":9.1,"severity":"CRITICAL"}],"references":["https://otrs.com/release-notes/otrs-security-advisory-2026-14/"],"sourceUrl":"https://www.cve.org/CVERecord?id=CVE-2026-78357","license":"CVE Program Terms of Use","key":"cve-program:CVE-2026-78357","identifiers":["CVE-2026-78357"]},"retained":false,"historicalAffected":[]}],"coverage":[{"source":"cisa-kev:global","scope":"Complete CISA KEV catalog; all vendors. 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Not a global EUVD catalog. Successful not-found lookups count as checked; they do not imply withdrawal or safety. No reader inventory is sent.","generation":"enrichment-4fd8047eb31a4bcbbcf88601a1c55e9e","complete":false,"records":13655,"lastAttemptAt":"2026-11-09T14:16:13.6696219+00:00","lastSuccessAt":"2026-11-09T14:16:13.665+00:00","error":"10 identifier lookups failed; latest failures include HTTP 403. Other identifiers were checked independently.","lastVerifiedAt":"2026-11-09T14:16:13.665+00:00","snapshotPublishedAt":null,"importing":false,"stagedRecords":0,"checkedIdentifiers":13697,"expectedIdentifiers":13707,"failedIdentifiers":10},{"source":"first-epss:nuget","scope":"FIRST EPSS for explicit CVE aliases in the collected public NuGet archive. Not a global EPSS backfill.","generation":"2026-11-09T14:04:00.1516715+00:00","complete":true,"records":1096,"lastAttemptAt":"2026-11-09T14:04:00.1516715+00:00","lastSuccessAt":"2026-11-09T14:04:00.2978136+00:00","error":null,"lastVerifiedAt":"2026-11-09T14:04:00.297814+00:00","snapshotPublishedAt":null,"importing":false,"stagedRecords":0,"checkedIdentifiers":null,"expectedIdentifiers":null,"failedIdentifiers":null},{"source":"nvd","scope":"Rolling NVD lookups of CVE aliases in current public OSV archives; 500 identifiers per refresh, rechecked after 48 hours. Not a global NVD catalog. Successful not-found lookups count as checked; they do not imply withdrawal or safety. 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