Set maximum number of retries when synchronization fails

UserNeeds changes for IntuneL_MaxRetries

Supported on SUPPORTED_Windows7 (defined in the Windows templates)

5568.1000

What it does

This policy setting allows you to specify the maximum number of times a failed synchronization operation can be retried. If you enable this policy setting, you may specify the maximum number of times a failed synchronization operation can be retried. If you disable or do not configure this policy setting, then a default value of 50 times will be used.

What it writes

Hive: HKEY_CURRENT_USER
Registry key: software\policies\microsoft\office\16.0\common\business data\synchronization

Why it needs changes for Intune

Policy references a Windows supportedOn definition.
ADMX-INTUNE-WINDOWS-SUPPORTEDON-REFERENCE

Options

Option	Type	Registry value	Allowed values
Maximum number of retries	Number	`max retries`	1 to 16383

Configure and deploy

Choose a state and the option values; the output below is generated from the template for exactly that.

Enabled · User · template defaults

Registry file (.reg)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common\business data\synchronization]
"max retries"=dword:00000001

PowerShell

$ErrorActionPreference = 'Stop'

function Set-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name,
        [Parameter(Mandatory = $true)][string] $PropertyType,
        [Parameter(Mandatory = $true)][object] $Value
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        New-Item -Path $Path -Force | Out-Null
    }

    New-ItemProperty -LiteralPath $Path -Name $Name -PropertyType $PropertyType -Value $Value -Force | Out-Null
}

function Remove-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name
    )

    if (Test-Path -LiteralPath $Path) {
        Remove-ItemProperty -LiteralPath $Path -Name $Name -Force -ErrorAction SilentlyContinue
    }
}

function Clear-RegistryKeyValues {
    param(
        [Parameter(Mandatory = $true)][string] $Path
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return
    }

    foreach ($propertyName in (Get-Item -LiteralPath $Path).Property) {
        Remove-ItemProperty -LiteralPath $Path -Name $propertyName -Force -ErrorAction SilentlyContinue
    }
}

# Policy: Set maximum number of retries when synchronization fails
# Name: L_MaxRetries
# Scope: User
# State: Enabled
# Source: office16.admx

Set-RegistryValue -Path 'Registry::HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common\business data\synchronization' -Name 'max retries' -PropertyType 'DWord' -Value 1

The OMA-URI is an inferred ADMX-backed Policy CSP candidate derived from the source ADMX file name and policy name.
Some Microsoft policies use built-in Policy CSP pages whose area names don't match the ADMX file name, so verify the candidate against Microsoft Learn before deployment.
The generated payload is incomplete because one or more ADMX element values were not supplied: L_MaxRetriesDecimal

ADMX profile candidate (OMA-URI)

./User/Vendor/MSFT/Policy/Config/ADMX_office16/L_MaxRetries

Intune remediation scripts

Detection

$ErrorActionPreference = 'Stop'
$reasons = [System.Collections.Generic.List[string]]::new()

function Test-RegistryValueExists {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return $false
    }

    return $null -ne (Get-ItemProperty -LiteralPath $Path -Name $Name -ErrorAction SilentlyContinue)
}

function Test-RegistryValueEquals {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name,
        [Parameter(Mandatory = $true)][string] $Kind,
        [Parameter(Mandatory = $true)][object] $Expected
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return $false
    }

    $valueObject = Get-ItemProperty -LiteralPath $Path -Name $Name -ErrorAction SilentlyContinue
    if ($null -eq $valueObject) {
        return $false
    }

    $actual = $valueObject.$Name
    switch ($Kind) {
        'String' { return [string]$actual -ceq [string]$Expected }
        'ExpandString' { return [string]$actual -ceq [string]$Expected }
        'DWord' { return [uint32]$actual -eq [uint32]$Expected }
        'QWord' { return [uint64]$actual -eq [uint64]$Expected }
        'MultiString' {
            $actualArray = @($actual)
            $expectedArray = @($Expected)
            if ($actualArray.Count -ne $expectedArray.Count) { return $false }
            for ($index = 0; $index -lt $actualArray.Count; $index++) {
                if ([string]$actualArray[$index] -cne [string]$expectedArray[$index]) { return $false }
            }
            return $true
        }
        'Binary' {
            $actualArray = [byte[]]$actual
            $expectedArray = [byte[]]$Expected
            if ($actualArray.Length -ne $expectedArray.Length) { return $false }
            for ($index = 0; $index -lt $actualArray.Length; $index++) {
                if ($actualArray[$index] -ne $expectedArray[$index]) { return $false }
            }
            return $true
        }
        default { return [string]$actual -ceq [string]$Expected }
    }
}

# Policy: Set maximum number of retries when synchronization fails
# Name: L_MaxRetries
# Scope: User
# State: Enabled
# Source: office16.admx

$isMatch = Test-RegistryValueEquals -Path 'Registry::HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common\business data\synchronization' -Name 'max retries' -Kind 'DWord' -Expected 1
if (-not $isMatch) {
    $reasons.Add('Value mismatch: HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common\business data\synchronization\max retries') | Out-Null
}

if ($reasons.Count -eq 0) {
    Write-Output 'Compliant'
    exit 0
}

$reasons | ForEach-Object { Write-Output $_ }
exit 1

Remediation

$ErrorActionPreference = 'Stop'

function Set-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name,
        [Parameter(Mandatory = $true)][string] $PropertyType,
        [Parameter(Mandatory = $true)][object] $Value
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        New-Item -Path $Path -Force | Out-Null
    }

    New-ItemProperty -LiteralPath $Path -Name $Name -PropertyType $PropertyType -Value $Value -Force | Out-Null
}

function Remove-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name
    )

    if (Test-Path -LiteralPath $Path) {
        Remove-ItemProperty -LiteralPath $Path -Name $Name -Force -ErrorAction SilentlyContinue
    }
}

function Clear-RegistryKeyValues {
    param(
        [Parameter(Mandatory = $true)][string] $Path
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return
    }

    foreach ($propertyName in (Get-Item -LiteralPath $Path).Property) {
        Remove-ItemProperty -LiteralPath $Path -Name $propertyName -Force -ErrorAction SilentlyContinue
    }
}

# Policy: Set maximum number of retries when synchronization fails
# Name: L_MaxRetries
# Scope: User
# State: Enabled
# Source: office16.admx

Set-RegistryValue -Path 'Registry::HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common\business data\synchronization' -Name 'max retries' -PropertyType 'DWord' -Value 1

History 1 retained release

5568.100010 Aug 2026
- Already present in the first release ChangeIntel keeps.

Template

Internal name: L_MaxRetries
Namespace: office16.Office.Microsoft.Policies.Windows
Template file: office16.admx
Release: Microsoft 365 Apps 5568.1000 · file set 8be05d876aae137d…

Definition, editor controls and support

Definition

<policy class="User" displayName="$(string.L_MaxRetries)" explainText="$(string.L_MaxRetriesExplain)" key="software\policies\microsoft\office\16.0\common\business data\synchronization" name="L_MaxRetries" presentation="$(presentation.L_MaxRetriesPresent)" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="office16.Office.Microsoft.Policies.Windows:L_Synchronization" />
      <supportedOn ref="Microsoft.Policies.Windows:SUPPORTED_Windows7" />
      <elements>
        <decimal id="L_MaxRetriesDecimal" maxValue="16383" minValue="1" valueName="max retries" />
      </elements>
    </policy>

Editor controls

<presentation id="L_MaxRetriesPresent" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
        <decimalTextBox refId="L_MaxRetriesDecimal">Maximum number of retries</decimalTextBox>
      </presentation>

Supported platforms and category

office16.Office.Microsoft.Policies.Windows:category:L_BusinessData
<category displayName="$(string.L_BusinessData)" name="L_BusinessData" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="office16.Office.Microsoft.Policies.Windows:L_MicrosoftOfficeSystem" />
    </category>
office16.Office.Microsoft.Policies.Windows:category:L_MicrosoftOfficeSystem
<category displayName="$(string.L_MicrosoftOfficeSystem)" name="L_MicrosoftOfficeSystem" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions" />
office16.Office.Microsoft.Policies.Windows:category:L_Synchronization
<category displayName="$(string.L_Synchronization)" name="L_Synchronization" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="office16.Office.Microsoft.Policies.Windows:L_BusinessData" />
    </category>
office16.Office.Microsoft.Policies.Windows:unresolved:Microsoft.Policies.Windows:SUPPORTED_Windows7
<unresolved reference="Microsoft.Policies.Windows:SUPPORTED_Windows7" />
office16.Office.Microsoft.Policies.Windows:category:L_BusinessData
<category displayName="$(string.L_BusinessData)" name="L_BusinessData" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="office16.Office.Microsoft.Policies.Windows:L_MicrosoftOfficeSystem" />
    </category>
<strings><string id="office16.Office.Microsoft.Policies.Windows:L_BusinessData">Business Data</string></strings>
office16.Office.Microsoft.Policies.Windows:category:L_MicrosoftOfficeSystem
<category displayName="$(string.L_MicrosoftOfficeSystem)" name="L_MicrosoftOfficeSystem" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions" />
<strings><string id="office16.Office.Microsoft.Policies.Windows:L_MicrosoftOfficeSystem">Microsoft Office 2016</string></strings>
office16.Office.Microsoft.Policies.Windows:category:L_Synchronization
<category displayName="$(string.L_Synchronization)" name="L_Synchronization" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="office16.Office.Microsoft.Policies.Windows:L_BusinessData" />
    </category>
<strings><string id="office16.Office.Microsoft.Policies.Windows:L_Synchronization">Synchronization</string></strings>