Custom support URL in the Printers folder's left pane

ComputerNative Intune settingCustomizedSupportUrl

Supported on Windows Server 2003, Windows XP, and Windows 2000 only

25H2 · 1.0

What it does

By default, the Printers folder includes a link to the Microsoft Support Web page called "Get help with printing". It can also include a link to a Web page supplied by the vendor of the currently selected printer. If you enable this policy setting, you replace the "Get help with printing" default link with a link to a Web page customized for your enterprise. If you disable this setting or do not configure it, or if you do not enter an alternate Internet address, the default link will appear in the Printers folder. Note: Web pages links only appear in the Printers folder when Web view is enabled. If Web view is disabled, the setting has no effect. (To enable Web view, open the Printers folder, and, on the Tools menu, click Folder Options, click the General tab, and then click "Enable Web content in folders.") Also, see the "Activate Internet printing" setting in this setting folder and the "Browse a common web site to find printers" setting in User Configuration\Administrative Templates\Control Panel\Printers. Web view is affected by the "Turn on Classic Shell" and "Do not allow Folder Options to be opened from the Options button on the View tab of the ribbon" settings in User Configuration\Administrative Templates\Windows Components\Windows Explorer, and by the "Enable Active Desktop" setting in User Configuration\Administrative Templates\Desktop\Active Desktop.

What it writes

Hive: HKEY_LOCAL_MACHINE
Registry key: Software\Policies\Microsoft\Windows NT\Printers

Why it needs changes for Intune

Policy references a Windows supportedOn definition.
ADMX-INTUNE-WINDOWS-SUPPORTEDON-REFERENCE

In Intune

Native Intune setting: Yes — Policy CSP

./Device/Vendor/MSFT/Policy/Config/ADMX_Printing/CustomizedSupportUrlADMX_Printing on Microsoft LearnADMX-backed: Windows ships this template, so it is set with the template's own values, without an import.Windows builds listed: 10.0.22000, 10.0.19043.1202, 10.0.19042.1202, 10.0.19041.1202.

From Microsoft's Policy CSP DDF files (DDF v2 Files, February 2026), read 18 Oct 2026.

Options

Option	Type	Registry value	Allowed values
URL	Text	`SupportLink`	Up to 255 characters

Configure and deploy

Choose a state and the option values; the output below is generated from the template for exactly that.

Enabled · Computer · template defaults

Registry file (.reg)

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers]
"SupportLink"=""

PowerShell

$ErrorActionPreference = 'Stop'

function Set-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name,
        [Parameter(Mandatory = $true)][string] $PropertyType,
        [Parameter(Mandatory = $true)][object] $Value
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        New-Item -Path $Path -Force | Out-Null
    }

    New-ItemProperty -LiteralPath $Path -Name $Name -PropertyType $PropertyType -Value $Value -Force | Out-Null
}

function Remove-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name
    )

    if (Test-Path -LiteralPath $Path) {
        Remove-ItemProperty -LiteralPath $Path -Name $Name -Force -ErrorAction SilentlyContinue
    }
}

function Clear-RegistryKeyValues {
    param(
        [Parameter(Mandatory = $true)][string] $Path
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return
    }

    foreach ($propertyName in (Get-Item -LiteralPath $Path).Property) {
        Remove-ItemProperty -LiteralPath $Path -Name $propertyName -Force -ErrorAction SilentlyContinue
    }
}

# Policy: Custom support URL in the Printers folder's left pane
# Name: CustomizedSupportUrl
# Scope: Machine
# State: Enabled
# Source: Printing.admx

Set-RegistryValue -Path 'Registry::HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers' -Name 'SupportLink' -PropertyType 'String' -Value ''

These deployment candidates come from the ADMX template; they are separate from the native CSP mapping above.

The OMA-URI is an inferred ADMX-backed Policy CSP candidate derived from the source ADMX file name and policy name.
Some Microsoft policies use built-in Policy CSP pages whose area names don't match the ADMX file name, so verify the candidate against Microsoft Learn before deployment.
The generated payload is incomplete because one or more ADMX element values were not supplied: CustomizedSupportUrl_Link

ADMX profile candidate (OMA-URI)

./Device/Vendor/MSFT/Policy/Config/ADMX_Printing/CustomizedSupportUrl

Intune remediation scripts

Detection

$ErrorActionPreference = 'Stop'
$reasons = [System.Collections.Generic.List[string]]::new()

function Test-RegistryValueExists {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return $false
    }

    return $null -ne (Get-ItemProperty -LiteralPath $Path -Name $Name -ErrorAction SilentlyContinue)
}

function Test-RegistryValueEquals {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name,
        [Parameter(Mandatory = $true)][string] $Kind,
        [Parameter(Mandatory = $true)][object] $Expected
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return $false
    }

    $valueObject = Get-ItemProperty -LiteralPath $Path -Name $Name -ErrorAction SilentlyContinue
    if ($null -eq $valueObject) {
        return $false
    }

    $actual = $valueObject.$Name
    switch ($Kind) {
        'String' { return [string]$actual -ceq [string]$Expected }
        'ExpandString' { return [string]$actual -ceq [string]$Expected }
        'DWord' { return [uint32]$actual -eq [uint32]$Expected }
        'QWord' { return [uint64]$actual -eq [uint64]$Expected }
        'MultiString' {
            $actualArray = @($actual)
            $expectedArray = @($Expected)
            if ($actualArray.Count -ne $expectedArray.Count) { return $false }
            for ($index = 0; $index -lt $actualArray.Count; $index++) {
                if ([string]$actualArray[$index] -cne [string]$expectedArray[$index]) { return $false }
            }
            return $true
        }
        'Binary' {
            $actualArray = [byte[]]$actual
            $expectedArray = [byte[]]$Expected
            if ($actualArray.Length -ne $expectedArray.Length) { return $false }
            for ($index = 0; $index -lt $actualArray.Length; $index++) {
                if ($actualArray[$index] -ne $expectedArray[$index]) { return $false }
            }
            return $true
        }
        default { return [string]$actual -ceq [string]$Expected }
    }
}

# Policy: Custom support URL in the Printers folder's left pane
# Name: CustomizedSupportUrl
# Scope: Machine
# State: Enabled
# Source: Printing.admx

$isMatch = Test-RegistryValueEquals -Path 'Registry::HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers' -Name 'SupportLink' -Kind 'String' -Expected ''
if (-not $isMatch) {
    $reasons.Add('Value mismatch: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers\SupportLink') | Out-Null
}

if ($reasons.Count -eq 0) {
    Write-Output 'Compliant'
    exit 0
}

$reasons | ForEach-Object { Write-Output $_ }
exit 1

Remediation

$ErrorActionPreference = 'Stop'

function Set-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name,
        [Parameter(Mandatory = $true)][string] $PropertyType,
        [Parameter(Mandatory = $true)][object] $Value
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        New-Item -Path $Path -Force | Out-Null
    }

    New-ItemProperty -LiteralPath $Path -Name $Name -PropertyType $PropertyType -Value $Value -Force | Out-Null
}

function Remove-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name
    )

    if (Test-Path -LiteralPath $Path) {
        Remove-ItemProperty -LiteralPath $Path -Name $Name -Force -ErrorAction SilentlyContinue
    }
}

function Clear-RegistryKeyValues {
    param(
        [Parameter(Mandatory = $true)][string] $Path
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return
    }

    foreach ($propertyName in (Get-Item -LiteralPath $Path).Property) {
        Remove-ItemProperty -LiteralPath $Path -Name $propertyName -Force -ErrorAction SilentlyContinue
    }
}

# Policy: Custom support URL in the Printers folder's left pane
# Name: CustomizedSupportUrl
# Scope: Machine
# State: Enabled
# Source: Printing.admx

Set-RegistryValue -Path 'Registry::HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers' -Name 'SupportLink' -PropertyType 'String' -Value ''

History 5 retained releases

22H2 · 1.015 Jul 2024
- Already present in the first release ChangeIntel keeps.

4 later releases left it unchanged.

Template

Internal name: CustomizedSupportUrl
Namespace: Microsoft.Policies.Printing
Template file: Printing.admx
Release: Windows 11 25H2 · 1.0 · file set de4e49983ebd651f…

Definition, editor controls and support

Definition

<policy class="Machine" displayName="$(string.CustomizedSupportUrl)" explainText="$(string.CustomizedSupportUrl_Help)" key="Software\Policies\Microsoft\Windows NT\Printers" name="CustomizedSupportUrl" presentation="$(presentation.CustomizedSupportUrl)" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="Microsoft.Policies.Windows:Printers" />
      <supportedOn ref="Microsoft.Policies.Windows:SUPPORTED_WindowsPreVista" />
      <elements>
        <text id="CustomizedSupportUrl_Link" maxLength="255" valueName="SupportLink" />
      </elements>
    </policy>

Editor controls

<presentation id="CustomizedSupportUrl" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
        <text>Specify the URL. For example, the url would be: http://www.microsoft.com/support</text>
        <textBox refId="CustomizedSupportUrl_Link">
          <label>URL</label>
        </textBox>
      </presentation>

Supported platforms and category

Microsoft.Policies.Products:product:MicrosoftWindows
sha256:4b3cb6917b5e5b7cd142c0157f10882786b3e9ee67c29fd7b8f4c6cb2eec5fe7
Microsoft.Policies.Windows:category:Printers
<category displayName="$(string.Printers)" explainText="$(string.Printers_Help)" name="Printers" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions" />
Microsoft.Policies.Windows:definition:SUPPORTED_WindowsPreVista
<definition displayName="$(string.SUPPORTED_WindowsPreVista)" name="SUPPORTED_WindowsPreVista" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
        <or>
          <range maxVersionIndex="3" minVersionIndex="1" ref="Microsoft.Policies.Products:MicrosoftWindows" />
        </or>
      </definition>
Microsoft.Policies.Products:product:MicrosoftWindows
<product displayName="$(string.MicrosoftWindows)" name="MicrosoftWindows" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
        <majorVersion displayName="$(string.MicrosoftWindows2000)" name="MicrosoftWindows2000" versionIndex="1">
          <minorVersion displayName="$(string.MicrosoftWindows2000_RTM)" name="MicrosoftWindows2000_RTM" versionIndex="0" />
          <minorVersion displayName="$(string.MicrosoftWindows2000_SP1)" name="MicrosoftWindows2000_SP1" versionIndex="1" />
          <minorVersion displayName="$(string.MicrosoftWindows2000_SP2)" name="MicrosoftWindows2000_SP2" versionIndex="2" />
          <minorVersion displayName="$(string.MicrosoftWindows2000_SP3)" name="MicrosoftWindows2000_SP3" versionIndex="3" />
          <minorVersion displayName="$(string.MicrosoftWindows2000_SP4)" name="MicrosoftWindows2000_SP4" versionIndex="4" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindowsXP)" name="MicrosoftWindowsXP" versionIndex="2">
          <minorVersion displayName="$(string.MicrosoftWindowsXP_RTM)" name="MicrosoftWindowsXP_RTM" versionIndex="0" />
          <minorVersion displayName="$(string.MicrosoftWindowsXP_SP1)" name="MicrosoftWindowsXP_SP1" versionIndex="1" />
          <minorVersion displayName="$(string.MicrosoftWindowsXP_SP2)" name="MicrosoftWindowsXP_SP2" versionIndex="2" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindowsServer2003)" name="MicrosoftWindowsServer2003" versionIndex="3">
          <minorVersion displayName="$(string.MicrosoftWindowsServer2003_RTM)" name="MicrosoftWindowsServer2003_RTM" versionIndex="0" />
          <minorVersion displayName="$(string.MicrosoftWindowsServer2003_SP1)" name="MicrosoftWindowsServer2003_SP1" versionIndex="1" />
          <minorVersion displayName="$(string.MicrosoftWindowsServer2003_R2)" name="MicrosoftWindowsServer2003_R2" versionIndex="2" />
          <minorVersion displayName="$(string.MicrosoftWindowsServer2003_SP2)" name="MicrosoftWindowsServer2003_SP2" versionIndex="3" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindowsVista)" name="MicrosoftWindowsVista" versionIndex="4">
          <minorVersion displayName="$(string.MicrosoftWindowsVista_RTM)" name="MicrosoftWindowsVista_RTM" versionIndex="0" />
          <minorVersion displayName="$(string.MicrosoftWindowsVista_SP1)" name="MicrosoftWindowsVista_SP1" versionIndex="1" />
        </majorVersion>
        <majorVersion displayName="$(string.WindowsServer2008)" name="WindowsServer2008" versionIndex="5">
          <minorVersion displayName="$(string.WindowsServer2008_RTM)" name="WindowsServer2008_RTM" versionIndex="0" />
          <minorVersion displayName="$(string.WindowsServer2008_R2)" name="WindowsServer2008_R2" versionIndex="1" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindows7)" name="MicrosoftWindows7" versionIndex="6">
          <minorVersion displayName="$(string.MicrosoftWindows7_RTM)" name="MicrosoftWindows7_RTM" versionIndex="0" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindowsServer8)" name="MicrosoftWindowsServer8" versionIndex="7">
           <minorVersion displayName="$(string.MicrosoftWindowsServer8_RTM)" name="MicrosoftWindowsServer8_RTM" versionIndex="0" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindows8)" name="MicrosoftWindows8" versionIndex="8">
          <minorVersion displayName="$(string.MicrosoftWindows8_RTM)" name="MicrosoftWindows8_RTM" versionIndex="0" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindows_RT)" name="MicrosoftWindows_RT" versionIndex="9">
          <minorVersion displayName="$(string.MicrosoftWindows_RT_RTM)" name="MicrosoftWindows_RT_RTM" versionIndex="0" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindowsServer_6_3)" name="MicrosoftWindowsServer_6_3" versionIndex="10">
           <minorVersion displayName="$(string.MicrosoftWindowsServer_6_3_RTM)" name="MicrosoftWindowsServer_6_3_RTM" versionIndex="0" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindows_6_3)" name="MicrosoftWindows_6_3" versionIndex="11">
          <minorVersion displayName="$(string.MicrosoftWindows_6_3_RTM)" name="MicrosoftWindows_6_3_RTM" versionIndex="0" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindows_6_3_RT)" name="MicrosoftWindows_6_3_RT" versionIndex="12">
            <minorVersion displayName="$(string.MicrosoftWindows_6_3_RT_RTM)" name="MicrosoftWindows_6_3_RT_RTM" versionIndex="0" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindowsServer_10_0)" name="MicrosoftWindowsServer_10_0" versionIndex="13">
            <minorVersion displayName="$(string.MicrosoftWindowsServer_10_0_RTM)" name="MicrosoftWindowsServer_10_0_RTM" versionIndex="0" />
          </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindows_10_0)" name="MicrosoftWindows_10_0" versionIndex="14">
            <minorVersion displayName="$(string.MicrosoftWindows_10_0_RTM)" name="MicrosoftWindows_10_0_RTM" versionIndex="0" />
        </majorVersion>
        <majorVersion displayName="$(string.MicrosoftWindows_10_0_RT)" name="MicrosoftWindows_10_0_RT" versionIndex="15">
            <minorVersion displayName="$(string.MicrosoftWindows_10_0_RT_RTM)" name="MicrosoftWindows_10_0_RT_RTM" versionIndex="0" />
        </majorVersion>
      </product>
<strings><string id="Microsoft.Policies.Products:MicrosoftWindows">Windows operating system</string><string id="Microsoft.Policies.Products:MicrosoftWindows2000">Windows 2000 operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindows2000_RTM">Windows 2000</string><string id="Microsoft.Policies.Products:MicrosoftWindows2000_SP1">Windows 2000 Service Pack 1</string><string id="Microsoft.Policies.Products:MicrosoftWindows2000_SP2">Windows 2000 Service Pack 2</string><string id="Microsoft.Policies.Products:MicrosoftWindows2000_SP3">Windows 2000 Service Pack 3</string><string id="Microsoft.Policies.Products:MicrosoftWindows2000_SP4">Windows 2000 Service Pack 4</string><string id="Microsoft.Policies.Products:MicrosoftWindows7">Windows 7 operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindows7_RTM">Windows 7</string><string id="Microsoft.Policies.Products:MicrosoftWindows8">Windows 8 operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindows8_RTM">Windows 8</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer2003">Windows Server 2003 operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer2003_R2">Windows Server 2003 R2</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer2003_RTM">Windows Server 2003</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer2003_SP1">Windows Server 2003 Service Pack 1</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer2003_SP2">Windows Server 2003 Service Pack 2</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer8">Windows Server 2012 operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer8_RTM">Windows Server 2012</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer_10_0">Windows Server 2016 operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer_10_0_RTM">Windows Server 2016</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer_6_3">Windows Server 2012 R2 operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindowsServer_6_3_RTM">Windows Server 2012 R2</string><string id="Microsoft.Policies.Products:MicrosoftWindowsVista">Windows Vista operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindowsVista_RTM">Windows Vista</string><string id="Microsoft.Policies.Products:MicrosoftWindowsVista_SP1">Windows Vista Service Pack 1</string><string id="Microsoft.Policies.Products:MicrosoftWindowsXP">Windows XP operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindowsXP_RTM">Windows XP</string><string id="Microsoft.Policies.Products:MicrosoftWindowsXP_SP1">Windows XP Service Pack 1</string><string id="Microsoft.Policies.Products:MicrosoftWindowsXP_SP2">Windows XP Service Pack 2</string><string id="Microsoft.Policies.Products:MicrosoftWindows_10_0">Windows 10 operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindows_10_0_RT">Windows 10 RT operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindows_10_0_RTM">Windows 10</string><string id="Microsoft.Policies.Products:MicrosoftWindows_10_0_RT_RTM">Windows 10 RT</string><string id="Microsoft.Policies.Products:MicrosoftWindows_6_3">Windows 8.1 operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindows_6_3_RT">Windows RT 8.1 operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindows_6_3_RTM">Windows 8.1</string><string id="Microsoft.Policies.Products:MicrosoftWindows_6_3_RT_RTM">Windows RT 8.1</string><string id="Microsoft.Policies.Products:MicrosoftWindows_RT">Windows RT operating systems</string><string id="Microsoft.Policies.Products:MicrosoftWindows_RT_RTM">Windows RT</string><string id="Microsoft.Policies.Products:WindowsServer2008">Windows Server 2008 operating systems</string><string id="Microsoft.Policies.Products:WindowsServer2008_R2">Windows Server 2008 R2</string><string id="Microsoft.Policies.Products:WindowsServer2008_RTM">Windows Server 2008</string></strings>
Microsoft.Policies.Windows:category:Printers
<category displayName="$(string.Printers)" explainText="$(string.Printers_Help)" name="Printers" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions" />
<strings><string id="Microsoft.Policies.Windows:Printers">Printers</string><string id="Microsoft.Policies.Windows:Printers_Help">Manages network printer configuration and publishing options.</string></strings>
Microsoft.Policies.Windows:definition:SUPPORTED_WindowsPreVista
<definition displayName="$(string.SUPPORTED_WindowsPreVista)" name="SUPPORTED_WindowsPreVista" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
        <or>
          <range maxVersionIndex="3" minVersionIndex="1" ref="Microsoft.Policies.Products:MicrosoftWindows" />
        </or>
      </definition>
<strings><string id="Microsoft.Policies.Windows:SUPPORTED_WindowsPreVista">Windows Server 2003, Windows XP, and Windows 2000 only</string></strings>