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Recorded 14 Oct 2026 at 11:54 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.
Queues app now supports shared history for all missed, incoming, and outgoing calls in a queue. This new feature provides greater visibility and collaboration by allowing users to view a complete call history across the team. Shared history can be enabled by your Teams admin, who can choose to grant access to either: All members of the queue, or Only authorized users
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