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Recorded 15 Oct 2026 at 14:22 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.

Microsoft 365 roadmapMicrosoft 365 roadmap

Dynamics 365 Customer Service: Inactivate quality evaluation records

Quality managers can now inactivate evaluation records that should no longer contribute to scoring or reporting. Inactive evaluations are preserved for traceability but excluded from overall score calculations and analytics. This helps teams correct reporting outcomes when evaluations were created in error, used the wrong criteria, were duplicates, or should otherwise be removed from active quality results.

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Field-level log (6)

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  1. 15 Oct 2026 · 14:22:54 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  2. 15 Oct 2026 · 13:21:54 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  3. 15 Oct 2026 · 12:20:54 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  4. 15 Oct 2026 · 11:19:54 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  5. 14 Oct 2026 · 11:54:40 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  6. 14 Oct 2026 · 11:22:42 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 12 Nov 16:29 UTC · 265 of 275 readable · 263 fully read · documentation 469/469 current

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