Recorded 15 Oct 2026 at 13:21 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
See the latest record.
Microsoft 365 roadmapMicrosoft 365 roadmap
Dynamics 365 Customer Service: Inactivate quality evaluation records
Quality managers can now inactivate evaluation records that should no longer contribute to scoring or reporting. Inactive evaluations are preserved for traceability but excluded from overall score calculations and analytics. This helps teams correct reporting outcomes when evaluations were created in error, used the wrong criteria, were duplicates, or should otherwise be removed from active quality results.