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Recorded 4 Nov 2026 at 10:01 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.

Microsoft 365 roadmapMicrosoft 365 roadmap

Dynamics 365 Customer Service: Shared analytics foundation for historical reporting

Dynamics 365 Customer Service provides out-of-the-box historical reporting built on a shared analytics foundation: a scalable, open, and AI-ready data foundation for Customer Experience and AI analytics scenarios across Dynamics 365. It uses a lakehouse-based architecture that can scale with data volume, supports curated analytics datasets for direct querying, and enables consistent reporting and semantic definitions across reports, agents, and copilots.

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Field-level log (10)

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  1. 4 Nov 2026 · 10:01:18 UTC General availability targetOctober CY2026 → Not stated
  2. 4 Nov 2026 · 10:01:18 UTC Source coverage: microsoft-365-roadmapIncomplete → Not collected
  3. 4 Nov 2026 · 10:01:18 UTC Source coverage: merill-message-center-archiveCurrent
  4. 4 Nov 2026 · 10:01:18 UTC Link: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items → No longer listed in this observation
  5. 4 Nov 2026 · 10:01:18 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=574114 → No longer listed in this observation
  6. 4 Nov 2026 · 10:01:18 UTC Link: Dynamics 365 Customer Service/roadmap?topic=Dynamics%20365%20Customer%20Service&period=all#items
  7. 4 Nov 2026 · 07:16:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  8. 3 Nov 2026 · 10:16:39 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  9. 3 Nov 2026 · 09:13:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  10. 30 Oct 2026 · 02:05:14 UTC Link: Microsoft 365 Message Center Archive by Merill Fernandohttps://mc.merill.net/message/RM574114
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 12 Nov 15:26 UTC · 274 of 275 readable · 272 fully read · documentation 469/469 current

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