Recorded 23 Oct 2026 at 00:04 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.
Dynamics 365 Customer Insights - Journeys: Create journeys in minutes with Journey Creation Agent
You simply describe in everyday words what you want to create and the Journey Creation Agent builds the journey for you. With Journey Creation Agent, you can: Use an AI-powered, guided experience for optimized outcomes. Build in minutes with no technical jargon, complex setup, or cold start. Use natural language to describe the journey you want to create. Drive results–the agent interprets your goal and asks relevant follow-up questions to refine your intent and ensure accuracy. Scenario A campaign manager wants to re-engage inactive customers but has no time to build a journey from scratch. The manager simply types, “Send a re-engagement email to customers who haven’t purchased in 90 days, follow up with a reminder with a discount.” The journey is instantly generated, with the right audience, content, and structure.
What it said
- Roadmap ID
- 577418
- Status
- In development
- General availability target
- April CY2027
- Preview target
- June CY2026
- Products
- Microsoft Copilot (Microsoft 365), Dynamics 365 Customer Insights - Journeys
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability, Preview
- Platforms
- Web
- Added to the roadmap
- 22 Oct 2026 22:58 UTC
- Last changed
- 22 Oct 2026 22:58 UTC
Source evidence when recorded
- Microsoft 365 roadmap
- Complete at observationRead 23 Oct 2026 at 00:04 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.