Recorded 23 Oct 2026 at 01:05 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.
Dynamics 365 Contact Center: Workforce engagement management - Enable evaluation retries and improve error handling
Key features include: Added detailed error insights for failed AI evaluations, enabling supervisors and administrators to understand failure causes and take appropriate corrective actions. Improved bulk evaluation monitoring by introducing a Records Failed indicator in run history and displaying error details for failed records within evaluation runs. Enabled supervisors to retry failed evaluations directly from both the evaluation grid and bulk evaluation run lists. Business Value: This feature improves troubleshooting by providing supervisors with clear, actionable error messages that explain what went wrong and the recommended next steps. It also includes retry functionality, allowing supervisors to rerun failed evaluations. Enabled for: Enabled for end users automatically
What it said
- Roadmap ID
- 577790
- Status
- Launched
- General availability target
- July CY2026
- Preview target
- Not stated
- Products
- Dynamics 365 Contact Center
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability
- Platforms
- Web
- Added to the roadmap
- 22 Oct 2026 23:45 UTC
- Last changed
- 22 Oct 2026 23:45 UTC
Source evidence when recorded
- Microsoft 365 roadmap
- Complete at observationRead 23 Oct 2026 at 01:05 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.