Microsoft 365 roadmap
Microsoft's plans, what changed, and what is targeted next. Availability months are targets and can move; they do not establish that your tenant has a feature.
Date and status changes
6 items · all retained observations6 launched or rolling out.
Watching for changes since 26 Sep 2026. Moved dates and status changes before then were not observed, which does not mean there were none.
- In development → LaunchedDynamics 365 Contact Center: Unified routing - Assign conversation to expert who engaged with the customer previously
- In development → LaunchedDynamics 365 Contact Center: Unified routing - Handle waiting conversations when queues close or become unstaffed
- In development → LaunchedDynamics 365 Contact Center: Unified routing - Orchestrate conversation distribution with natural language playbooks
- In development → LaunchedDynamics 365 Contact Center: Unified routing - Use overflow actions to protect customer experience for direct inward calls
- Rolling out → LaunchedDynamics 365 Contact Center: Use bullseye routing with user groups to orchestrate conversations
- In development → Rolling outDynamics 365 Contact Center: Boost contact center efficiency with real-time streaming analytics