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betaPublisher announcementSecurity · 22 Sep 2026

Security: 14 API change passages

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Added the slaPolicyDefinition resource type for configuring SLA policies for security case types. Added the slaPolicyConditionBase abstract complex type. Added the slaPolicyCondition complex type. Added the slaPolicyCriteriaBlock complex type. Added the slaPolicyRecalculateCondition complex type. Added the slaPolicyTimer complex type. Added the slaPolicyConditionOperator enumeration type. Added the slaPolicyLogicalOperator enumeration type. Added the slaPolicies relationship to the caseTypeConfiguration resource. Added the List slaPolicies method. Added the Create slaPolicyDefinition method. Added the Get slaPolicyDefinition method. Added the Update slaPolicyDefinition method. Added the Delete slaPolicyDefinition method.

14 individual passage citations
12 API documentation links

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