Internet Access TLS inspection troubleshooting
Microsoft's edit ·
Microsoft's commit message in MicrosoftDocs/entra-docs · commit 4cf1d32 · +2 −3 lines · also on GitHub
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ms.service: global-secure-access
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ms.topic: troubleshooting-known-issue
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ms.reviewer: teresayao
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−ms.date: 11/05/2025
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+ms.date: 11/06/2025
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ai-usage: ai-assisted
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#customer intent: As an IT admin, I want to troubleshoot Transport Layer Security (TLS) inspection errors.
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### Troubleshooting steps
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To resolve this issue:
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−1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as a [Global Secure Access Administrator](/azure/active-directory/roles/permissions-reference#global-secure-access-administrator).
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−1. Go to https://aka.ms/tlspreview-portal<!-- Teresa, I don't think we should include this Private Preview link. Is there an equivalent for the Public Preview, or even the Prod environment? -->
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+1. Sign in to the Microsoft Entra admin center with [custom TLS inspection settings](https://aka.ms/tlspreview-portal) as a [Global Secure Access Administrator](/azure/active-directory/roles/permissions-reference#global-secure-access-administrator).
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1. Browse to **Global Secure Access** > **Settings** > **Session management**.
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1. Select the **TLS Inspection** tab.
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1. Select and delete the Certificate URL.
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