Private Access sensor network requirements
Microsoft's edit ·
Microsoft's commit message in MicrosoftDocs/entra-docs · commit 948f698 · +3 −3 lines · also on GitHub
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### 10. Investigation and troubleshooting
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- Use **Event Viewer** from **Application and Service Logs** > **Microsoft** > **Windows** > **Private Access Sensor** to review Private Access Sensor logs.
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−- [](media/how-to-configure-domain-controllers/event-viewer.png#lightbox)
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+[](media/how-to-configure-domain-controllers/event-viewer.png#lightbox)
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- To collect Private Access Sensor logs, run `PrivateAccessSensorLogsCollector` from the sensor installation path and share the generated zip file with Microsoft support.
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- For Global Secure Access client logs:
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1. Right-click the Global Secure Access tray icon.
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− 1. Select **Advanced Diagnostics** > **Advanced log collection** > **Collect advanced logs**.
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− 1. Reproduce your issue, then stop log collection and submit the logs to Microsoft support.
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+ 2. Select **Advanced Diagnostics** > **Advanced log collection** > **Collect advanced logs**.
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+ 3. Reproduce your issue, then stop log collection and submit the logs to Microsoft support.
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> [!TIP]
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> If you encounter issues, provide screenshots, command outputs, and collected logs to Microsoft support for further assistance.
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