Self-service password reset

Source history: extracted from the page's source file at a commit; shared includes are not expanded

Requirements, exceptions and scope

• How it works: Microsoft Entra self-service password resetRecommendation2 conditions1 passage
• How does the password reset process work?RequirementExceptionRecommendation6 conditions7 passages
• Reconfirm authentication informationRequirementException3 conditions2 passages
• Authentication methodsRequirementExceptionRecommendation3 conditions3 passages
• Number of authentication methods requiredRequirementRecommendation2 conditions3 passages
• Mobile app and SSPRRequirementExceptionRecommendation4 conditions4 passages
• Change authentication methodsRequirementException2 conditions6 passages
• Allow users to unlock accounts without resetting their passwordException1 condition1 passage
• Password reset for B2B usersScope1 condition1 passage

Extracted automatically from Microsoft's wording. Confirm dates, conditions and whether they apply to you in the source before acting; a month or quarter is a window, not a day.

How this timeline changed

Changes between ChangeIntel's readings of the page, between commits of its source file where Microsoft publishes it, in Internet Archive copies of pages that keep no other history, and entries from Microsoft's own change log (dated as Microsoft dates them). Edits between readings that neither records are unknown.

1. 10 Dec 2025
   No longer on the page Authentication methodsMicrosoft's source, commit 8d1f26b
2. 8 Sep 2025
   Requirement added How does the password reset process work?Microsoft's source, commit dabc733
3. 8 Sep 2025
   No longer on the page How does the password reset process work?Microsoft's source, commit dabc733
4. 21 May 2025
   No longer on the page How does the password reset process work?Microsoft's source, commit 44f8981
5. 21 May 2025
   Requirement added How does the password reset process work?Microsoft's source, commit 44f8981
6. 7 May 2025
   Requirement added How does the password reset process work?Microsoft's source, commit 8861039
7. 7 May 2025
   No longer on the page How does the password reset process work?Microsoft's source, commit 8861039
8. 28 Mar 2025
   No longer on the page Reconfirm authentication informationMicrosoft's source, commit 58db91c
9. 28 Mar 2025
   Exception added Reconfirm authentication informationMicrosoft's source, commit 58db91c
10. 28 Mar 2025
    Requirement added Reconfirm authentication informationMicrosoft's source, commit 58db91c
11. 28 Mar 2025
    No longer on the page Reconfirm authentication informationMicrosoft's source, commit 58db91c