Windows 365 Business known issues
Microsoft's edit ·
Microsoft's commit message in MicrosoftDocs/SupportArticles-docs · commit 2ac297e · +33 −16 lines · also on GitHub
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---
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title: Known issues for Windows 365 Business Cloud PC
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−description: Learn about known issues for Windows 365 Business.
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+description: Learn about known issues for Windows 365 Business. This information helps you quickly troubleshoot and resolve Cloud PC issues.
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manager: dcscontentpm
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−ms.date: 02/12/2026
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+ms.date: 08/21/2026
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ms.topic: troubleshooting
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ms.reviewer: ivivano, erikje
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+ai-usage: ai-assisted
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ms.custom:
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- sap:Onboarding issues
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- pcy:WinComm User Experience
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---
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# Known issues: Windows 365 Business
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−The following items are known issues for Windows 365 Business.
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+The following items are known issues for Windows 365 Business. This article describes causes and solutions for these issues, and provides links to resources that provide more information.
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## Microsoft 365 Business Standard not activating on Cloud PCs
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## Some websites might display the wrong language
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−Some websites that are accessed from a Cloud PC use its IP address to determine how content is displayed. Therefore, users might see content based on where the Cloud PC was created, instead of content based on where the user is located.
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+Some websites that users access from a Cloud PC use their IP addresses to determine how content is displayed. Therefore, users might see content based on where the Cloud PC was created, instead of content based on where the user is located.
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### Workaround
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−There are two workarounds for this issue:
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+Try these workarounds for this issue:
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−#### Workaround 1: Change the language/locale in URLs
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+#### Workaround 1: Change the language or locale in the URL
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−Users can manually change their language/locale in the URL for most websites.
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+For most websites, users can manually change their language or locale in the URL.
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−For example, in the following URL, change the language/locale from `en-us` to `fr-fr` to get the French version:
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+For example, in the following URL, the user can change the language or locale from `en-us` to `fr-fr` to get the French version:
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Before: `https://learn.microsoft.com/en-us/microsoft-365/admin/setup/get-started-windows-365-business`
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#### Workaround 2: Set the search engine location
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−Users can manually set their internet search engine's location. For example, on Bing.com users can visit the **Settings** menu (in the top-right corner of the site) to manually set the language, country/region, and location.
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+Users can manually set their internet search engine's location. For example, on Bing.com users can visit the **Settings** menu (in the top-right corner of the site) to manually set the language, country or region, and location.
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−## Microsoft Narrator screen reader not turned on
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+## Microsoft Narrator screen reader isn't turned on
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When users sign in to their Cloud PCs from [Windows 365](https://windows365.microsoft.com/), the Microsoft Narrator screen reader isn't turned on.
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1. Sign in to your Cloud PC.
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1. On your keyboard, press <kbd>Alt</kbd>+<kbd>F3</kbd>+<kbd>Ctrl</kbd>, and then press <kbd>Enter</kbd>.
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−## Sending outbound email messages using port 25 isn't supported
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+## Outbound email messages using port 25 aren't supported
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−Sending outbound email messages directly on port 25 from a Windows 365 Business Cloud PC isn't supported. Communication over port TCP/25 is blocked at the Windows 365 Business network layer for security reasons.
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+Users can't send outbound email messages directly on port 25 from a Windows 365 Business Cloud PC. For security reasons, the Windows 365 Business network layer blocks communication over port TCP/25.
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### Solution
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−If your email service uses Simple Mail Transfer Protocol (SMTP) for your email client application, you can use its web interface, if available.
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+If your email service uses Simple Mail Transfer Protocol (SMTP) for your email client application, use its web interface, if available.
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−Or you can ask your email service provider to help configure their email client app to use secure SMTP over Transport Layer Security (TLS), which uses a different port.
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+Or, ask your email service provider to help you configure their email client app to use secure SMTP over Transport Layer Security (TLS), which uses a different port.
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−## Virtual Private Network support<!--38270291-->
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+## Virtual private network support<!--38270291-->
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−Because there are many Virtual Private Network (VPN) solutions available, Microsoft can't confirm which services work with Windows 365 Business. If you need more information, consult your VPN provider. For organizations that have advanced networking needs, Windows 365 Enterprise is recommended. For more information, see [Network requirements](/windows-365/business/../enterprise/requirements-network).
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+Because many virtual private network (VPN) solutions are available, Microsoft can't confirm which services work with Windows 365 Business. For more information, consult your VPN provider. For organizations that have advanced networking needs, use Windows 365 Enterprise. For more information, see [Network requirements](/windows-365/business/../enterprise/requirements-network).
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+## Administrator protection isn't supported on Cloud PCs
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+Windows 365 Business Cloud PCs don't support Administrator protection. If you turn it on, users might see an unexpected authentication prompt when they sign in, extra approval prompts for tasks that require elevation, and elevation failures.
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+The sign-in prompt affects all users. The elevation prompts and failures affect users who have local administrator rights. By default, users aren't administrators of their Cloud PCs.
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+### Solution
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+To turn off Administrator protection on a Cloud PC, set **User Account Control: Configure type of Admin Approval Mode** to **Legacy Admin Approval Mode**, then restart the Cloud PC. You need local administrator rights to change this setting.
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+To control whether users have local administrator rights, change the account type in the Microsoft 365 admin center. For more information, see [Change your organization's default settings](/windows-365/business/change-organization-default-settings).
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+Windows 365 Business Cloud PCs aren't enrolled in Microsoft Intune by default. If you enrolled yours, use an assignment filter to exclude them from any policy that enables Administrator protection.
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+For more information, see [Administrator protection](/windows/security/application-security/application-control/administrator-protection/).
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[!INCLUDE [Missing Start menu and taskbar when using iPad and the Remote Desktop app to access a Cloud PC](includes/known-issues.md)]
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