Windows 365 Enterprise known issues

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Microsoft's edit · 4 Sep 14:20 UTC

[63791206] Req pub live date: 9/4/2026, remove DPP for Citrix as known issue (#12316)

Microsoft's commit message in MicrosoftDocs/SupportArticles-docs · commit 0c4b52d · +0 −8 lines · also on GitHub

⋯ 370 unchanged lines

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372372 Wait for the process to continue. Cloud PC serial numbers can take up to 30 minutes to appear in the status information.

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374 −### Windows Autopilot Device Preparation isn't currently supported for Citrix Cloud PCs

375 −

376 −Device preparation policies (DPP) aren't supported for Cloud PCs that are configured to use Citrix integration. If you assign a device preparation policy to a provisioning policy that's used for Citrix Cloud PCs, the policy won't be applied during Cloud PC provisioning.

377 −

378 −#### Solution

379 −

380 −There is currently no workaround. To use Citrix integration, configure your Cloud PCs by using a provisioning policy that doesn't include a device preparation policy.

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382374 ## Next steps

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384376 [Troubleshoot Windows 365 Enterprise Cloud PC](/windows-365/enterprise/troubleshooting)

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