Windows Update issues troubleshooting
Microsoft's edit ·
Microsoft's commit message in MicrosoftDocs/SupportArticles-docs · commit 17b7b26 · +4 −4 lines · also on GitHub
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```output
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YYYY/MM/DD HH:mm:ss:SSS PID TID Agent * START * Finding updates CallerId = Update;taskhostw Id = 25
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YYYY/MM/DD HH:mm:ss:SSS PID TID Agent Online = Yes; Interactive = No; AllowCachedResults = No; Ignore download priority = No
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−YYYY/MM/DD HH:mm:ss:SSS PID TID Agent ServiceID = {855E8A7C-ECB4-4CA3-B045-1DFA50104289} Third party service
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+YYYY/MM/DD HH:mm:ss:SSS PID TID Agent ServiceID = {aaaabbbb-0000-cccc-1111-dddd2222eeee} Third party service
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YYYY/MM/DD HH:mm:ss:SSS PID TID Agent Search Scope = {Current User}
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YYYY/MM/DD HH:mm:ss:SSS PID TID Agent Caller SID for Applicability: S-1-12-1-2933642503-1247987907-1399130510-4207851353
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−YYYY/MM/DD HH:mm:ss:SSS PID TID Misc Got 855E8A7C-ECB4-4CA3-B045-1DFA50104289 redir Client/Server URL: https://fe3.delivery.mp.microsoft.com/ClientWebService/client.asmx""
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+YYYY/MM/DD HH:mm:ss:SSS PID TID Misc Got aaaabbbb-0000-cccc-1111-dddd2222eeee redir Client/Server URL: https://fe3.delivery.mp.microsoft.com/ClientWebService/client.asmx""
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YYYY/MM/DD HH:mm:ss:SSS PID TID Misc Token Requested with 0 category IDs.
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YYYY/MM/DD HH:mm:ss:SSS PID TID Misc GetUserTickets: No user tickets found. Returning WU_E_NO_USERTOKEN.
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YYYY/MM/DD HH:mm:ss:SSS PID TID Misc *FAILED* [80070426] Method failed [AuthTicketHelper::GetDeviceTickets:570]
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YYYY/MM/DD HH:mm:ss:SSS PID TID Misc *FAILED* [80070426] GetAgentTokenFromServer
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YYYY/MM/DD HH:mm:ss:SSS PID TID Misc *FAILED* [80070426] GetAgentToken
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YYYY/MM/DD HH:mm:ss:SSS PID TID Misc *FAILED* [80070426] EP:Call to GetEndpointToken
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−YYYY/MM/DD HH:mm:ss:SSS PID TID Misc *FAILED* [80070426] Failed to obtain service 855E8A7C-ECB4-4CA3-B045-1DFA50104289 plugin Client/Server auth token of type 0x00000001
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+YYYY/MM/DD HH:mm:ss:SSS PID TID Misc *FAILED* [80070426] Failed to obtain service aaaabbbb-0000-cccc-1111-dddd2222eeee plugin Client/Server auth token of type 0x00000001
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YYYY/MM/DD HH:mm:ss:SSS PID TID ProtocolTalker *FAILED* [80070426] Method failed [CAgentProtocolTalkerContext::DetermineServiceEndpoint:377]
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YYYY/MM/DD HH:mm:ss:SSS PID TID ProtocolTalker *FAILED* [80070426] Initialization failed for Protocol Talker Context
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YYYY/MM/DD HH:mm:ss:SSS PID TID Agent Exit code = 0x80070426
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ERROR_SERVICE_NOT_ACTIVE - # The service has not been started.
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```
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−Microsoft Account Sign In Assistant (MSA or wlidsvc) is the service in question. The DCAT Flighting service (ServiceId: 855E8A7C-ECB4-4CA3-B045-1DFA50104289) relies on MSA to get the global device ID for the device. Without the MSA service running, the global device ID won't be generated and sent by the client and the search for feature updates never completes successfully.
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+Microsoft Account Sign In Assistant (MSA or wlidsvc) is the service in question. The DCAT Flighting service (ServiceId: aaaabbbb-0000-cccc-1111-dddd2222eeee) relies on MSA to get the global device ID for the device. Without the MSA service running, the global device ID won't be generated and sent by the client and the search for feature updates never completes successfully.
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To resolve this issue, reset the MSA service to the default StartType of "manual."
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