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Dynamics 365 Contact Center – Use improved outbound dialing with reduced latency

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to use improved outbound dialing with reduced latency for service representatives in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2025. How does this affect me? With this feature, service representatives will no longer need to wait for a session to be created before they can place an outbound call. The latest UI updates ensure representatives have all the customer-related information in one place that adheres to an intuitive user flow. What do I need to do to prepare? This message is for awareness and no action is required.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

Linked documentation

Microsoft pages the notice links to

The notice links to no Microsoft Learn or Support page that this installation reads.

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 26 Oct 08:27 UTC · 272 of 272 readable · 270 fully read · documentation 469/469 current

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