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MC1088700 Stay informedUpdated messageRetirement

Dynamics 365 Customer Service - Information regarding the end of support for legacy Conversation Topics

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Schedule dates changed in the text

Date phrases in schedule sentences differ between the versions this installation saw
  • Seen 16 Jun 2025 July 31, 2025 → June 20, 2025

Read from date phrases in Microsoft's text, not from notice metadata. A changed phrase can be a moved rollout, a new milestone or just rewording; "What changed" below shows which.

What the notice says

Microsoft’s text, with source markup removed
Starting June 20, 2025, we will be deprecating the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach the end of support on June 20, 2025. How does this affect me? After August 31, 2025, this feature will be removed, and users will no longer be able to utilize it in Dynamics 365 Customer Service and Dynamics 365 Contact Center. What action do I need to take? This message is for awareness and no action is required.

What changed

Between archive captures, newest first
    • Tags Retirement → Updated message, Retirement

    Starting July 31,June 20, 2025, we will be deprecating the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact CenterCenter. This feature will have reachedreach the end of support.support on June 20, 2025. How does this affect me? After JulyAugust 31, 2025, this feature will be removed, and users will no longer …

  2. · first version seen

Linked documentation

Microsoft pages the notice links to

The notice links to no Microsoft Learn or Support page that this installation reads.

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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