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Dynamics 365 Customer Service - Use Copilot to generate contextual partial email content

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enables customer service representatives to leverage AI assistance at any point during email composition. This feature will reach general availability on July 14, 2025. How does this affect me? This feature will help customer service representatives to generate relevant partial drafts using existing Email Assist functionality that seamlessly integrates with their existing content. What do I need to do to prepare? This message is for awareness and no action is required.

What changed

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The archive supplies one version of this notice.

Linked documentation

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  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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