MC1107934 Stay informedNew feature

Dynamics 365 Contact Center – Enable direct transfer of conversations

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft’s text, with source markup removed

We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need to consult first in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2025.How does this affect me?This feature allows customer service representatives to directly transfer conversations to other representatives without the need to consult first. This optimizes resource allocation and can reduce wait times for customers.What action do I need to take?This message is for awareness and no action is required.If you would like more information on this feature, please visit the Enable direct transfer of conversations article.

https://aka.ms/ADO11221

What changed

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The archive supplies one version of this notice.

Linked documentation

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What this page cannot tell you

Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.