MC1126343
Stay informedNew feature
Dynamics 365 Contact Center - Set timer to wrap-up conversations in seconds
Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".
What the notice says
Microsoft’s text, with source markup removedWe are announcing the ability to set a timer to wrap up conversations in seconds within Dynamics 365 Contact Center. This feature will reach general availability on August 30, 2025. How does this affect me? The wrap-up timer can now be configured in seconds—giving contact centers precise control over post-conversation workflows. The key benefits of this feature include:Tailoring wrap-up durations to business needs Improving agent efficiency and reducing idle time Supporting cost-effective capacity management What action do I need to take? This message is for awareness and no action is required.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
Linked documentation
Microsoft pages the notice links toThe notice links to no Microsoft Learn or Support page that this installation reads.
Related public evidence
No related evidence found in this installation's recent collection. This does not establish that no announcement exists.
Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.