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Dynamics 365 Customer Service & Dynamics 365 Contact Center - Set up microphone connection on representative sign-in

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to enable service representative's microphones to be connected prior to calls beginning in Dynamics 365 Contact Center. This feature is currently available in preview.How does this affect me?This option helps reduce latency and improve call connection times, which creates a smoother experience for both service representatives and customers.What action do I need to take?To enable the microphone to be connected to the app, perform the following steps in Copilot Service admin center:Select Support experience > Workspaces. On the Workspaces page, select Manage for Voice call experiences. Turn on the Allow microphone to be connected to the app after signing in toggle. This toggle is turned off by default. Select Save. If you would like more information on this feature, please visit Set up microphone connection on representative sign-in.

What changed

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The archive supplies one version of this notice.

Linked documentation

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  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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