Microsoft Copilot dashboard (in Viva Insights): Adoption metrics for Microsoft 365 Copilot Chat
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
- Roadmap
- 499899
Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".
Schedule dates changed in the text
Date phrases in schedule sentences differ between the versions this installation saw- Seen 1 Oct 2025 the end of November 2025, end of December 2025
- Seen 24 Sep 2025
the end of September 2025, mid-October 2025→ the end of October 2025, end of November 2025
Read from date phrases in Microsoft's text, not from notice metadata. A changed phrase can be a moved rollout, a new milestone or just rewording; "What changed" below shows which.
What the notice says
Microsoft’s text, safely structuredUpdated October 1, 2025: We have updated the timeline. Thank you for your patience.
Introduction
We’re introducing a new feature: M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard. This feature provides organizations with enhanced visibility into how users who are not licensed for Microsoft 365 Copilot are engaging with Copilot Chat. These insights include usage trends, retention and intensity metrics, app-level breakdowns, and filtering by organizational attributes—helping organizations better understand adoption patterns and tailor support strategies.
This feature will be available to tenants with at least 50 assigned Viva Insights licenses or 50 assigned Microsoft 365 Copilot licenses (includes Viva Insights service plan).
This message is associated with Microsoft 365 Roadmap ID 499899.
When this will happen
Public Preview: We will begin rolling out at the end of October 2025 and expect to complete by end of November 2025.
General availability (Worldwide): We will begin rolling out at the end of November 2025 and expect to complete by end of December 2025.
How this affects your organization
Users with access to the Microsoft Copilot dashboard will see new analytics cards and visualizations focused on Microsoft 365 Copilot Chat adoption for unlicensed users. These insights will appear in the dashboard’s adoption tab and include:
- Usage trends over time: Track active users and adoption growth.
- Adoption by group: Compare usage across departments or roles.
- Usage intensity and retention: Understand recurring usage and engagement levels.
- App-level breakdowns: Identify which apps and entry points drive adoption.
- Filtering and drilldown: Segment data by organizational attributes to tailor change management strategies.
This feature will be on by default for existing dashboard users. No additional administrator action is required to enable it.
What you can do to prepare
Review the impact of this feature on your organization’s reporting and privacy practices. You may also want to update internal training and documentation to reflect the new insights available.
Starting in September 2025:
- A new administrator control will be available for Global administrators, Viva Insights administrators, and AI administrators to turn off this feature at the tenant level. To disable this feature, use Viva Feature Access Management (VFAM) in Microsoft admin center or PowerShell.
- These same roles will also be able to exclude specific users or groups from being included in aggregated insights using the updated exclusion list feature.
Administrators should read the communication regarding the detailed scope and availability of this exclusion feature here (Roadmap ID: 500161).
Administrators should review any existing exclusions, assess their impact, and take appropriate action to exclude or include additional users or groups as needed.
Learn more:
Compliance considerations
| Does this change store new customer data, and if so, where? | Yes. Aggregated usage data for unlicensed users is stored and visualized in the Microsoft Copilot dashboard. |
|---|---|
| Does this change alter how existing customer data is processed, stored, or accessed? | Yes. It introduces new metrics and visualizations based on user interactions with Copilot Chat. |
| Does this change introduce or significantly modify AI/ML capabilities that interact with customer data? | Yes. Metrics reflect interactions with generative AI features in Copilot Chat. |
| Does this change modify how admins can monitor, report on, or demonstrate compliance activities? | Yes. Admins gain new reporting capabilities through the dashboard’s adoption metrics. |
| Does this change modify how users can access, export, delete, or correct their personal data within Microsoft 365 services? | Yes. Admins can exclude users from aggregated insights using the exclusion list feature. |
| Does this change include an admin control, and can it be managed through Entra ID group membership? | Yes. Admins can disable the feature or exclude users/groups via VFAM or PowerShell. |
What changed
Between archive captures, newest firstUpdated
September 25,October 1, 2025:After further review, we will announce a revised GA date after weWe havehad an opportunity to collect feedback fromupdated thepublic preview.timeline. Thank you for your patience.announce a revised GA date after we have had an opportunitybegin rolling out at the end of November 2025 and expect tocollect feedback from the public preview. Thank you for your patience.complete by end of December 2025. How this affects your organization Users with access to the Microsoft Copilot …Updated September
24,25, 2025: After further review, we will announce a revised GA date after … and expect to complete by end of November 2025. General availability (Worldwide):After further review, this has been delayedWe will announce a revised GA date after we have had an opportunity toa later date. We apologizecollect feedback from the public preview. Thank you forany inconvenience.your patience. How this affects your organization Users with access to the Microsoft Copilot …Updated September 24, 2025:
WeAfter further review, we will announce a revised GA date after we haveupdatedhad an opportunity to collect feedback from thetimeline.public preview. Thank you for your patience. Introduction We’re introducing a new feature: M365 …- Tags
New feature, User impact, Admin impact→ Updated message, New feature, User impact, Admin impact
Updated September 24, 2025: We have updated the timeline. Thank you for your patience. Introduction We’re introducing a new feature: M365 Copilot Chat adoption metrics in … is associated with Microsoft 365 Roadmap ID 499899. When this will happen
General availability (Worldwide):Public Preview: We will begin rolling out at the end ofSeptemberOctober 2025 and expect to complete bymid-Octoberend of November 2025. General availability (Worldwide): After further review, this has been delayed to a later date. We apologize for any inconvenience. How this affects your organization Users with access to the Microsoft Copilot …- Tags
- · first version seen
Learn more
Links from the notice and their documentation checks- 499899
- Connect to the Microsoft Copilot Dashboard for Microsoft 365 customers | Viva Insights | Microsoft Viva | Microsoft LearnNot read yet
- Control access to features in Microsoft 365 | Microsoft Viva | Microsoft LearnNot read yet
- Copilot for all: Introducing Microsoft 365 Copilot Chat | Microsoft Blog
- Manage settings for the Microsoft Copilot Dashboard and Viva Insights web app | Viva Insights | Microsoft Viva | Microsoft LearnNot read yet
- Microsoft 365 Copilot overview | Microsoft 365 Copilot | Microsoft 365 | Microsoft LearnNot read yet
Related public evidence
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