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Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature will reach general availability on October 1, 2025.How does this affect me?With this feature you can now connect Dynamics 365 Customer Service to your agents with the Model Context Protocol server.This integration provides the following capabilities:Create or update an account List all accounts Create or update a case Create a case note List cases Draft an email response Send an email response What action do I need to take?This message is for awareness and no action is required.If you would like more information on this feature, please visit the Connect AI agents using Model Context Protocol server learn article.

What changed

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The archive supplies one version of this notice.

Linked documentation

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No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

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  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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