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Dynamics 365 Field Service - Tailor Copilot chat experience with Copilot Studio

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability of makers being able to customize their experience of the Copilot side pane by using the customization capabilities of Copilot Studio in Dynamics 365 Field Service. This feature will reach general availability on October 1, 2025.How does this affect me?Makers can customize Copilot chat with existing Copilot Studio component collections (Preview) or create their own components to enable custom workflows. Field Service work order and scheduling topics are now available as Copilot Studio component collections, allowing makers to enable them for Field Service or custom model-driven applications. What action do I need to take?This message is for awareness and no action is required.For more information, please review the following documentation: Use Copilot in the Dynamics 365 Field Service web application.

What changed

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The archive supplies one version of this notice.

Linked documentation

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ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 27 Oct 08:08 UTC · 271 of 272 readable · 270 fully read · documentation 469/469 current

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