Dynamics 365 Contact Center - OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".
What the notice says
Microsoft’s text, safely structuredWe are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature enhances the real-time analytics provided to supervisors with more flexibility and precision when monitoring contact center operations. Key capabilities:
- Focused Time window filter: Default view now shows data from the past 2 hours (instead of full-day or 24-hour range).
- Business unit level filter: Enables comparison across business units and allows users to isolate metrics for a specific business unit.
- Agent Report Enhancement: Includes visibility into idle agents in real time.
What action do I need to take? This message is for awareness, and no action is required.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
Related public evidence
No related evidence found in this installation's recent collection. This does not establish that no announcement exists.
Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.