Dynamics 365 Contact Center – Use Copilot-powered email template recommendations

We are announcing the ability to create multisession apps. This feature will reach general availability on October 31, 2025. How does this affect me? When enabled, administrators can turn on multisession capabilities for custom model-driven apps. With this feature, customer service representatives can manage multiple customer interactions at the same time within a single app. Representatives can handle several cases, conversations, and other activities without switching between apps. This capability greatly improves productivity. What action do I need to take? This message is for awareness, and no action is required.