Dynamics 365 Contact Center - Automate voice calls with Customer Intent Agent
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".
What the notice says
Microsoft’s text, safely structuredWe are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? Admins will be able to utilize the Customer Intent Agent to automate customer interactions on voice channels with natural human-like conversation and identify caller intent. These capabilities include:
- Navigating voice conversations naturally and escalate calls to a service representative as needed.
- Conversing with customers to accurately identify their issues, gather information needed from the customer, and offer suggestions and solutions.
What action do I need to take? This message is for awareness, and no action is required.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
Related public evidence
No related evidence found in this installation's recent collection. This does not establish that no announcement exists.
Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.