MC1168232
Stay informedNew feature
Dynamics 365 Contact Center – Use messaging APIs to manage customer chat conversations
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".
What the notice says
Microsoft’s text, safely structuredWe are announcing the ability to use messaging APIs to manage customer chat conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature enables the use of messaging APIs to control and manage customer conversations. These APIs provide the following functionality:
- Start or end a conversation.
- Start a conversation with an authentication token.
- Present options for persistent conversations and context variables.
- Send messages, including attachments and updates to context variables.
- Receive agent or system messages through webhook subscriptions.
- Check agent availability in a queue and retrieve both queue position and estimated wait time.
What action do I need to take? This message is for awareness, and no action is required.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
Related public evidence
No related evidence found in this installation's recent collection. This does not establish that no announcement exists.
Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.