Dynamics 365 Contact Center - Use optimized setting to update presence
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".
What the notice says
Microsoft’s text, safely structuredWe are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? With this feature, customer service representatives can update their presence in two steps:
- Click the presence icon in the navigation bar.
- In the dropdown, update your presence to your preference.
Additionally, an accurate representation of the customer service representative's presence status will appear more quickly. What action do I need to take? This message is for awareness, and no action is required. If you would like more information on this feature, please visit Use optimized setting to update presence.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
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Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.