Dynamics 365 Customer Service - Intent-based suggestions has been disabled
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Microsoft asks admins to prevent or fix an issue. Read what it asks below and check the linked documentation; whether your tenant is affected is not known here.
What the notice says
Microsoft’s text, safely structuredDue to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be disabled. How does this affect me? All existing Intent-based suggestions customers will need to manually enable the feature. What action do I need to take? To reenable intent-based suggestion functionality:
- Go to the Copilot Service workspace > Workspaces > Experience profiles
For experience profiles, please note that the above steps must applied to all agents in which you intend to enable intent-based suggestions for.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
Related public evidence
No related evidence found in this installation's recent collection. This does not establish that no announcement exists.
Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.