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MC1175088 Stay informedNew feature

Dynamics 365 Contact Center - Historical analytics - Enable Intent group and agent group-based metrics and dimensions

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

Microsoft’s text, safely structured

We are announcing the ability to enable intent group and agent group-based metrics and dimensions for Contact Center historical analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does this affect me? This feature enhances the following reporting capabilities:

  • Queue and User Group Metrics: Display of metrics based on both Queue and User group, providing a dual perspective on performance. This approach allows for more detailed and actionable insights, helping supervisors to better understand and optimize operations.
  • Intent Group Integration: Incorporating Intent groups into analytics facilitates a more segmented analysis, helping to identify specific areas of improvement within different business units, Intent groups, and individual intents.

What action do I need to take? This message is for awareness, and no action is required.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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