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MC1181645 Stay informedNew feature

Dynamics 365 Customer Service – Tag email templates with line-of-business

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

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We are announcing the ability for admins to add line-of-business (LOB) tags, customize views, and perform bulk actions on email templates in Dynamics 365 Customer Service. This feature will reach general availability on November 30, 2025. How does this affect me? With this feature, admins can now add LOB tags to email templates. Admins can now also customize email template views and use bulk actions to apply tags to multiple templates. In addition, email templates can support multiple languages. What action do I need to take? This message is for awareness and no action is required. If you would like more information on this feature, please visit the Tag email templates with line of business article.

What changed

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ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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