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MC1181931 Stay informedUpdated messageNew feature

Dynamics 365 Contact Center - Update default Messaging Queues assignment strategy - Least Active

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

Schedule dates changed in the text

Date phrases in schedule sentences differ between the versions this installation saw
  • Seen 3 Dec 2025 November 30, 2025 → February 6, 2026

Read from date phrases in Microsoft's text, not from notice metadata. A changed phrase can be a moved rollout, a new milestone or just rewording; "What changed" below shows which.

What the notice says

Microsoft’s text, safely structured

We are announcing that the default assignment strategy for new messaging queues will be set to "least active." This change will reach general availability on February 6, 2026. How does this affect me? When a new messaging queue is configured, instead of "Highest Capacity," the default assignment strategy will be "least active." Admins can modify the choice of strategy for the queue in the same experience. What action do I need to take? This message is for awareness, and no action is required.

What changed

Between archive captures, newest first

  1. We are announcing the ability to update that the default Message Queues assignment strategy to "least active" in Dynamics 365 Contact Center.assignment strategy for new messaging queues will be set to "least active." This featurechange will reach general availability on February 6, 2026. How 2026.How does this affect me? This feature sets the "least active" assignment method asme?When a new messaging queue is configured, instead of "Highest Capacity," the default option for messaging queues. This method assigns work items to assignment strategy will be "least active." Admins can modify the customer support representative who is least active and has been inactive choice of strategy for the longest time. For representatives working on both voice and messaging queues, queue in the "least active" time calculation includes both voice and messaging conversations. What same experience.What action do I need to take? Thistake?This message is for awareness, and no action is required.

    • Tags New feature → Updated message, New feature

    … in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025.February 6, 2026. How does this affect me? This feature sets the "least active" assignment …

  3. · first version seen

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

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  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
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