Dynamics 365 Contact Center – Use Copilot-powered email template recommendations
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".
What the notice says
Microsoft’s text, safely structuredWe have launched the ability for Copilot Email Assist to provide email template recommendations. How does this affect me? Copilot Email Assist now suggests relevant email templates, so customer service representatives don't need to search for templates manually. Copilot bases its suggestions on the email content, search context, and thread intent. Representatives can access these suggestions directly from the email editor. What action do I need to take? This message is for awareness and no action is required. If you would like more information on this feature, please visit the Use Copilot to draft an email article.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
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What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.