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Microsoft Teams: Shared call history in Queues app

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Microsoft Teams
Microsoft 365 admin center

Rollout

Roadmap
530579

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft’s text, safely structured

Introduction

We’re introducing shared call history in the Microsoft Teams Queues app. This feature provides queue members with a unified view of all call events—missed, incoming, and outgoing—within a call queue. By enabling shared history, teams can access consistent, up-to-date information, follow up efficiently, and improve operational responsiveness.

This message is associated with Roadmap ID 530579 and applies to Teams for Windows desktop and Teams for Mac desktop.

When this will happen

  • Targeted Release: Rolling out early January 2026, expected completion by mid-January 2026.
  • General Availability (Worldwide): Rolling out mid-January 2026, expected completion by early February 2026.

How this affects your organization

Who is affected

  • Organizations using Microsoft Teams Queues app on desktop, web, and Mac.
  • Users with appropriate permissions and a Teams Premium license.

What will happen

  • Queue members will be able to view shared call history for all missed, incoming, and outgoing calls.
  • Feature is disabled by default; admins must enable it in Teams Admin Center (TAC).
  • Admins can grant shared call history access to all queue members or restrict access to authorized users only.
  • Known limitation: Tenant migration is not supported for Queues call history. If your organization moves to a new region, existing history will not transfer; a new history will begin. Support for migration will be added in a future update.

What you can do to prepare

  • Enable shared call history in Teams Admin Center.
  • Configure permissions for queue members or authorized users.
  • Communicate this change to your helpdesk and affected users.
  • Update internal documentation to reflect this feature.

Learn more:

  • Plan for Teams Auto attendants and Call queues (will be updated before rollout)
  • Create a Call queue in Microsoft Teams (will be updated before rollout)

Compliance considerations

No compliance considerations identified; review as appropriate for your organization.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

Learn more

Links from the notice and their documentation checks

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
  • 2 linked pages have not been read yet.
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