Dynamics 365 Contact Center - Contact customers proactively with personalized options
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".
What the notice says
Microsoft’s text, safely structuredWe are announcing the ability to contact customers proactively with personalized options in Dynamics 365 Contact Center. This feature reached general availability on November 15, 2025. How does this affect me? This feature enables you to proactively engage with your customers with automated, personalized voice conversations. You can create outbound workstreams and use configurations that help you define how you engage with customers. Key functionality of this feature includes:
- Choose between three dial modes: copilot dialing, preview dialing, and progressive dialing.
- Define throttling and pacing rules.
- Identify which agent to use or define skills and queues to use when a customer service representative is required.
What action do I need to take? This message is for awareness, and no action is required.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
Related public evidence
No related evidence found in this installation's recent collection. This does not establish that no announcement exists.
Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.