Dynamics 365 Customer Insights – Journeys – Wait on segment membership to trigger next step in a journey

We are announcing the ability to have a journey wait for a customer to become a member of a segment before continuing in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on December 19, 2025. How does this affect me? With this capability, you can personalize each customer's experience by choosing the correct path and actions relevant to individual customers based on whether they're in a segment. This capability adds to existing if/then capabilities that let you wait for a customer to open an email, click a link, or wait for another trigger to be activated before moving on to the next step in the journey. What action do I need to take? This message is for awareness, and no action is required. If you would like more information on this feature, please visit Wait on segment membership to trigger next step in a journey.