Chat history landing page: Filtering UI refresh

Introduction

We’re refreshing the Chat History landing page filtering experience to make it simpler and more intuitive. This update consolidates filtering options under a single “filter pill,” which is a compact UI element that displays all applied filters in one place, making it easier to manage and clear them quickly.

Screenshot: Select the filter pill to view options for filtering by agents or pages.

When this will happen

General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out in mid-January 2026 and expect to complete by late January 2026.

How this affects your organization

Who is affected: All users who access Chat History.

What will happen

• Filtering options will now appear under a single “filter pill” for a cleaner interface.
• Users can clear all filters more easily with one action.
• No changes to underlying functionality—this is a UI refresh only.
• The feature will be enabled by default for all tenants.

What you can do to prepare

• No admin action is required.
• Optional: Communicate this UI change to helpdesk staff and end users to reduce confusion.
• Update internal documentation if you include screenshots of the Chat History page.

Compliance considerations

No compliance considerations identified, review as appropriate for your organization.