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Dynamics 365 Contact Center - Enhanced Dialpad for DTMF Tones

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft’s text, safely structured

We are announcing an improved dialpad experience in Dynamics 365 Contact Center. This feature reached general availability on February 16, 2026. How does this affect me? This feature improves the dialer experience by removing extra dialers and reducing complexity. Keypad inputs will have lower latency and improved reliability when sent from customer service representatives to all participants in the call, and additional keypad inputs from customers will be sent to external participants after transfer. What action do I need to take? This message is for awareness, and no action is required.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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