Dynamics 365 Customer Service - Edit schedule bookings with drag and drop
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
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What the notice says
Microsoft’s text, safely structuredWe are announcing the ability to edit agent schedule bookings using drag-and-drop interactions in Dynamics 365 Customer Service. This feature will reach general availability on February 16, 2026. How does this affect me? Supervisors will be able to adjust agent bookings directly within the "Schedule People" view, using intuitive drag-and-drop functionality. This update reduces the time and effort needed to modify schedules and allows for faster, more efficient updates during both planning and intraday operations. What action do I need to take? To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
Related public evidence
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Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.