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MC1226042 Stay informedUpdated messageNew feature

Dynamics 365 Customer Service - Generate long-term forecasts up to three years

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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Schedule dates changed in the text

Date phrases in schedule sentences differ between the versions this installation saw
  • Seen 6 Mar 2026 February 27, 2026 → March 31, 2026

Read from date phrases in Microsoft's text, not from notice metadata. A changed phrase can be a moved rollout, a new milestone or just rewording; "What changed" below shows which.

What the notice says

Microsoft’s text, with source markup removed
Update: Release of this feature has been updated.We are announcing the ability to generate long-term forecasts of up to three years in Dynamics 365 Customer Service. This feature will reach general availability on March 31, 2026. How does this affect me? Supervisors will be able to create forecast scenarios with durations up to 1095 days (three years), extending the previous 6-month limitation. This enhancement supports more accurate long-term workforce planning, budgeting, and strategic decision-making with daily granularity predictions. It enables improved visibility into demand for annual and multi-year planning. What action do I need to take? To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.

What changed

Between archive captures, newest first
    • Tags New feature → Updated message, New feature

    WeUpdate: Release of this feature has been updated.We are announcing the ability to generate long-term forecasts of up to three … in Dynamics 365 Customer Service. This feature will reach general availability on February 27,March 31, 2026. How does this affect me? Supervisors will be able to create …

  2. · first version seen

Linked documentation

Microsoft pages the notice links to

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No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

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ChangeIntel

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