Dynamics 365 Customer Service - Generate short‑term forecast duration up to one year
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
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What the notice says
Microsoft’s text, safely structuredUpdate: Release of this feature has been postponed; we will announce a new date in the future. We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026. How does this affect me? This enhancement removes the previous 6-week short-term forecasting limitation, allowing supervisors to create forecasts for staffing needs up to one year in advance. This will help improve long-term planning for operational demand. What action do I need to take? To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.
What changed
Between archive captures, newest firstUpdate: Release of this feature has been postponed; we will announce a new date in the future. We are announcing the ability to generate short‑term forecast scenarios with a …
- · first version seen
Related public evidence
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Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.