Dynamics 365 Contact Center - Set a custom voice for voice agents
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
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What the notice says
Microsoft’s text, safely structuredWe are announcing the ability to set a custom voice for voice agents in Dynamics 365 Contact Center. This feature will reach general availability on February 27, 2026. How does this affect me? With this feature, you can set a custom voice for your voice agents. After gaining approval through Microsoft's Responsible AI practices and building a custom voice model, you can then integrate with Dynamics 365 Contact Center. Navigate to Channels > Custom AI Voices > + Connect Custom Voice. You will be prompted through a series of cascading drop-down boxes to select the speech resource and custom voice model to connect. Once connected, you can create a voice channel for self-service and use the custom voice. What action do I need to take? This message is for awareness, and no action is required.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
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What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.