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Dynamics 365 Customer Service - Support multilingual evaluation criteria

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.

Rollout

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What the notice says

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We are announcing the ability to define evaluation criteria in a selected language and receive evaluation results in that same language in Dynamics 365 Customer Service. This feature is now available. How does this affect me? With this feature, supervisors will be able to create and manage language-specific evaluation criteria. Evaluations will return outcomes, explanations, and insights in the same language and will continue to support versioning and simulation. What action do I need to take? This message is for awareness, and no action is required.

What changed

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ChangeIntel

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Sources read 27 Oct 14:23 UTC · 272 of 272 readable · 270 fully read · documentation 469/469 current