ChangeIntelIT change radar
Public mode

No access to your tenant or devices. Every item links to its source. What this means

Some sources, documents or advisories need attention: 272/272 feeds/APIs · 469/469 docs · 8/9 advisories · checked 10:14 UTC Customize Public modeDiscuss ChangeIntel on Discord
MC1239678 Stay informedNew feature

Dynamics 365 Contact Center - Use preview dial for high-value proactive engagements

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft’s text, safely structured

We are announcing the ability to use preview dial for high-value proactive engagements in Dynamics 365 Contact Center. This feature will reach general availability on March 31, 2026. How does this affect me? This feature enables administrators to create service representative-led proactive engagements with preview dialing to support high-value customer interactions that require personalized support. In the Copilot Service admin center, administrators and journey authors can:

  • Specify if the preview dial needs to be started automatically and specify the time allowed for the representative to review the details before the call starts automatically.
  • Allow the representative to choose the best number to dial from the contact phone numbers list.

What action do I need to take? This message is for awareness, and no action is required. If you would like more information on this feature, please visit Use preview dial for high-value proactive engagements.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

Learn more

Links from the notice and their documentation checks

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 27 Oct 10:14 UTC · 272 of 272 readable · 271 fully read · documentation 469/469 current

No accounts or analytics; your preferences stay in your browser. Information, not advice. ChangeIntel is an independent tool and is not affiliated with or endorsed by Microsoft, Apple, Google, Broadcom (VMware), Jamf, Oracle, Mozilla, or any other vendor it covers. Product names are trademarks of their owners. Built by Evotec.