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Dynamics 365 Customer Insights – Journeys – Automatic activation of bot protection

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
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What the notice says

Microsoft’s text, safely structured

On April 1, 2026, bot protection will be enabled in all Customer Insights - Journeys environments. How does this affect me? This change is being made to improve the accuracy of your channel telemetry and ensure reliable data analytics. Interactions identified as bot generated will be filtered out by default.

  • If you already have bot protection enabled: You will not experience any behavioral changes. The feature toggle will no longer appear in Settings, as the feature is now permanently enabled.
  • If you currently have bot protection disabled: The feature will be activated automatically. The toggle for this feature will no longer appear in Settings. You may also notice a minor decrease in interaction metrics as bot-generated interactions across channels will be filtered out.

What action do I need to take? This message is for awareness, and no action is required.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

Learn more

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No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

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What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
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