Dynamics 365 Customer Service - Control evaluation volume with sampling
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
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What the notice says
Microsoft’s text, safely structuredWe are announcing the ability to control evaluation volume with sampling in Dynamics 365 Customer Service. This feature will reach general availability on April 17, 2026. How does this affect me? This feature enables you to manage evaluation volume by configuring sampling. The Quality Evaluation Agent evaluation can plan support sampling where users define conditions to identify relevant interactions, then apply sampling rules to limit how many of those interactions are evaluated on each run. Sampling options include:
- Percentage-based sampling to evaluate a defined number of qualifying interactions.
- Absolute count sampling to cap the total number of interactions evaluated per schedule.
What action do I need to take? This message is for awareness, and no action is required.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
Related public evidence
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Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.