Public mode

No access to your tenant or devices. Every item links to its source. What this means

Some sources, documents or advisories need attention: 272/272 feeds/APIs · 469/469 docs · 8/9 advisories · checked 10:14 UTC Customize Public modeDiscuss ChangeIntel on Discord

Dynamics 365 Contact Center - Cancel voice consult with external number

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft’s text, safely structured

We are announcing the ability to cancel voice consult with an external number in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This feature enables customer service representatives to cancel consult and transfer attempts while a call is still in the connecting or ringing state. The cancel option appears directly in the UI during the connecting phase, allowing the consult or transfer attempt to be terminated immediately so the customer service representative can retry with the correct participant or continue assisting the customer without delay. The feature is enabled out of the box and doesn't require administrator configuration. What action do I need to take? This message is for awareness, and no action is required.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 27 Oct 10:14 UTC · 272 of 272 readable · 271 fully read · documentation 469/469 current